
AI Customer Care Bots for Telecom
Mobiloitte’s telecom-specific AI chatbots deliver personalized and instant customer support, significantly enhancing customer satisfaction and loyalty. Key use cases include:
- Instant handling of billing queries and account management
- Real-time assistance for troubleshooting connectivity issues
- Efficient management of service upgrade and downgrade requests
- Secure OTP-based customer verification
- Multilingual and voice-enabled customer interactions
- Automated alerts for bill payments and service renewals
- Smart sentiment analysis for early dissatisfaction detection
- Conversational onboarding and registration processes
Personalized recommendations for telecom plans and offers