
AI Customer Care Bots for courier and freight
Mobiloitte’s courier and freight-specific AI chatbots deliver personalized and instant customer support, significantly improving service experiences. Key use cases include:
- Instant tracking of shipments and deliveries
- Real-time assistance for booking and rate inquiries
- Efficient handling of delivery scheduling and modifications
- Secure OTP-based customer verification
- Multilingual and voice-enabled customer interactions
- Automated notifications for shipment statuses and updates
- Smart sentiment analysis for early dissatisfaction detection
- Conversational onboarding and customer registration
Personalized shipment options and cost estimations