
AI Customer Care Bots for Hotel Industries
Mobiloitte’s hotel-specific AI chatbots deliver instant, personalized guest support, significantly enhancing customer interactions. Key use cases include:
- Instant reservation confirmations and cancellations
- Real-time guest query handling and support
- Efficient management of room service requests
- Secure OTP-based guest verification
- Multilingual and voice-enabled guest assistance
- Automated notifications for booking updates and promotions
- Smart sentiment analysis for early guest dissatisfaction detection
- Conversational guest onboarding and registration
- Automated reminders for reservations and guest requests
Personalized recommendations for services and amenities